Requirements

• College diploma in IT, Computer Support, or related field.
• 1–2 years of experience in customer or technical support.
• Knowledge of mobile apps and troubleshooting on iOS/Android devices.
• Familiarity with helpdesk tools (e.g., Zendesk, Freshdesk, Jira Service Desk).
• Strong interpersonal and communication skills.

Duties

• Provide first-line support to UniiqBorn app users (via email, chat, or phone).
• Diagnose and resolve technical issues or escalate to the dev team when needed.
• Create and maintain a knowledge base of FAQs and solutions.
• Train users on new features and updates.
• Collect feedback from customers to inform product improvements.